pS
peter S

1 reviews | Active since Feb 2015

30 May 2016, 08:22

overcharged by telkom 2 months in a row

<p>to whom it may concern</p> <p> </p> <p>I took the R99 p/m wireless router deal, since the 31 March i have been charged R 421 accumulated. I have called 4 times excluding the line i am holding on, right now, while sending this complaint, i am had no resolution, agents are confused, managers and supervisors are always busy and when they say they'll call back, they dont.</p> <p> </p> <p>thus far i ony know for sure i've been changed CLIP when i should be charged for that. which i am not okay with</p> <p>and that from the 31 March 2016 - 1 April 2016 (THAT'S 1 DAY) i was charged R99, which i am not okay with</p> <p> </p> <p>I would like to recieve efficient, reliable service, but i never do.</p> <p> </p> <p>Kindly</p> <p>Peter</p>

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Replies (1)
Telkom
Telkom's reply30 May 2016, 09:27
Official

Hello petersmith014

This response serves as confirmation that your query has been received.
Your reference number : SM238045
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.