Overcharged and Under-serviced!

<p>I have Uncapped ADSL (4MB line) with Telkom (line and service provider) and have been having consistently poor bandwidth and frequent, yet intermittent, resyncs for some time now so I decided to change my line to a Capped account.</p> <p>I contacted Telkom telephonically and initiated an order to change my line to VDSL 20MB Capped @ 100GB. During the ordered process I discovered that the R800 I am currently being charged for my 4MB ADSL Capped is WAY overpriced and that my package actually should only cost R599 and that my upgrade to VDSL 20MB would actually slightly reduce my monthly payment.</p> <p>I placed my upgrade order on the 18th May 2017 and was assured that I would be contacted within 2 weeks. </p> <p>Time went by and I received no contact whatsoever. I contacted Telkom again on the 1st June 2017 with my reference number and was told that there had been some confusion on their end but the technician would be dispatched within the next week (and I would be contacted when this happened).</p> <p>Nothing.</p> <p>I contacted Telkom again on the 19th June 2017 and spoke to a very friendly guy who actually investigated properly and informed me that, for unknown reasons, the order had fallen through the cracks and nothing was happening. He then spoke to his supervisor and escalated the order explaining that I would not have to wait the 21 day maximum lead time for new orders and that a technician would be dispatched soon.</p> <p>It has been almost 3 weeks since then and still I have heard nothing, my internet package has not changed and I am still paying R200 too much per month (I have also contacted them seperately regarding the charge issue and they couldn't help me).</p> <p>I don't know what else to do but I am at my wits end.</p> <p>My area is currently being fitted with Fibre by OpenServe and, as soon as their services are available, I plan to move my internet across to them. Apparently they also have a VOIP service, so I may be able to move my telephone line as well.</p> <p>Telkom, you have a chance to keep your customer if you can just do what you say will do. At the very least charge me the correct amount!</p>