Overcharged and phone not working

<p>Issue No. 1 - I called Telkom because my internet was not working. The technician came and ascertained that it was a modem problem. I was then slapped with a "unnecessary callout fee" of R252.94 excl VAT. Now, if the technician hadn't come , we would not have known that it was a modem problem - so please reverse the fee.</p> <p>Issue no 2 -My Telkom phone has not been working for the past 5 days. Please fix urgently and pass a credit for the period it was not working. It stops working every now and then.</p> <p>Awaiting your response on email as my phone is not working</p>