Overcharged and no response

The facts are :<br> My contract ended with 8ta in Nov 2014<br> I was contacted and requested 7gb <br> I was erroneously given 3gb promo including device and charged approx R250 per month<br> In Jan 2015 , I ran out of data and learnt I was on 3gb instead of 7gb , which Telkom veriified<br> and moved me to 7gb with monthly charge increased to R350. This is in order.<br> <br> However I was then charged a R2.000 migration fee , neither was I given a new device or voluntarily requested to migrate from 3gb to 7gb . <br> <br> Lungi Cele does not return calls or emails , pathetic - worse I am charged R54 in telephone charges to contact 10118 to talk to her or another<br> Neither does Telkom respond to complaints lodged on their website