Overcharged and left penniless!

<p>Hi guys,</p> <p>So I upgraded my LTE contract (meaning you guys get more money from me) because I've had smooth sailing with you and I've been so happy with my service. Only to be told that you've accidentally charged me the outstanding amount for my router, and this only happens when customers downgrade. So, I received my case number to rectify it as well as an sms saying the case has been resolved, so I was relieved. Only to receive my invoice stating you have in fact charged me for the router, again, only allowed to do this if I downgrade as a penalty, which I did not do. So I call more than 4 times stating that you simply cannot debit such a large amount, especially when I am a victim here of your wrong doing, only to be told nothing can be done (still not sure why I let them even tell me this because it's simply not acceptable and not even legal). All your call agents were wonderful and polite but also all admitted in the recorded call that this was not right and unacceptable. So when you took every last cent I had in my account this morning, I called demanding a refund before seeking legal advice, only to be told there is nobody around to authorise the refund and I also cannot be given a number to call someone who can authorise this? </p> <p>Someone, who has authority, seriously needs to do something about this ASAP. This is the first time I've ever been unhappy with you and it could easily have been prevented. Disappointed doesn't even begin to explain how I feel about this, shocking to the very core! So, until I hear from you, I am penniless!</p>