Overcharged and accounts department refuses to help

<p>i received my Statement in the post today 1/3/2018, when i looked at it i was shocked, i have been charged double of my normal as i am on a Biz 500 package i was supposed to be getting free mints as well as free call to landlines and telkom numbers. i called the accounts department on 10217 after 20mintz someone answered the call, when i explained, he asks me who says im on a BizTalk package when i explain that i have been for 7months already as on the inv it says 8of 24months, he then says call the sales department and ask them to put you back on, i asked what about my current bill its double, he put me on mute so i only hear myself for 15mintz after which i was redirected to fault report to be put back on hold. i feel Telkom doesnt give a damn they feel they a big company what does 1 customer mean.</p>