AS
Anette S
1 reviews | Active since Apr 2012
13 Dec 2017, 22:56
Overcharged... AGAIN!!!
I've had my contract with Telkom since June or July 2016. In this time I have been unable to use my Hauwei Lte Rooter for the fourth month now because of their negligence. My contract is for R416.00 per month, and I have requested several times that I have a zero Rand limit on my account, which has once again been ignored.
I phoned the call center on Monday, 11 December 2017, and was informed that I could not open a case regarding extra charges on my account, nor could I change my limit to zero Rand, because MY ACCOUNT IS CURRENTLY WITH THE COLLECTIONS DEPARTMENT!
My last case was resolved in May 2017 (Case number: ********** 8) and now the exact same thing has happened.
When I app**** for my contract I told the sales consultant that I do not wish to have a R500.00 limit, but a zero Rand limit. When I received an SMS on 23/05/2017 telling me that my account was in arrears with R2224.96, I was fuming! I called the call center, opened a case and requested that my limit be changed to ZERO!
Now once again... I owe Telkom R939.58 on top of my monthly charge of R416.00 BECAUSE THEY DON'T LISTEN!!!
Now, I don't have access to internet and am forced to use a friend's computer to lay a complaint on Hello Peter... This is month number 4 that I have to pay for and I don't receive service????
I would like Telkom to rectify my account, and maybe give me a free month because of all this nonsense...
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
29 Dec 2017, 11:49Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply29 Dec 2017, 11:49
Official
Good day
Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
AS
Anette S's updateReviewer Update
29 Dec 2017, 15:51Thank you for the reply, I look forward to hearing from you.
AS
Anette S's update29 Dec 2017, 15:51
Reviewer Update
Thank you for the reply, I look forward to hearing from you.
AS
Anette S's updateReviewer Update
19 Jan 2018, 01:17Another debit order was taken off for R1500.00. I am reversing the debit order tomorrow and stopping all debit orders from Telkom in the future...
AS
Anette S's update19 Jan 2018, 01:17
Reviewer Update
Another debit order was taken off for R1500.00. I am reversing the debit order tomorrow and stopping all debit orders from Telkom in the future...
Telkom's replyOfficial
14 Feb 2018, 09:10Hi Rache0001,
Please note that we have tried to contact you on *** without success, please email us the proof of the above payment to *** as your account *** is in collection since the 08/12/2018, in order for us to resume services and remove the spend limit we can only be able to do that when the account is out of collection.
The past due amount to be settled on the account is of R1,556.52 when summed up with your monthly payments the total outstanding balance is of R1,972.52.
Thank You,
Kind Regards,
Asithandile
Telkom Social Media Team
Best regards,
Telkom's reply14 Feb 2018, 09:10
Official
Hi Rache0001,
Please note that we have tried to contact you on *** without success, please email us the proof of the above payment to *** as your account *** is in collection since the 08/12/2018, in order for us to resume services and remove the spend limit we can only be able to do that when the account is out of collection.
The past due amount to be settled on the account is of R1,556.52 when summed up with your monthly payments the total outstanding balance is of R1,972.52.
Thank You,
Kind Regards,
Asithandile
Telkom Social Media Team
Best regards,
AS
Anette S's updateReviewer Update
28 Feb 2018, 14:27I have paid the R1972 via debit order. I will not reverse this amount, but my account needs to be rectified. I have not d internet for 3 months and therefor I xannot be charged for services not rendered. Please look at this ASAP.
AS
Anette S's update28 Feb 2018, 14:27
Reviewer Update
I have paid the R1972 via debit order. I will not reverse this amount, but my account needs to be rectified. I have not d internet for 3 months and therefor I xannot be charged for services not rendered. Please look at this ASAP.
AS
Anette S's updateReviewer Update
28 Feb 2018, 14:27I have paid the R1972 via debit order. I will not reverse this amount, but my account needs to be rectified. I have not d internet for 3 months and therefor I xannot be charged for services not rendered. Please look at this ASAP.
AS
Anette S's update28 Feb 2018, 14:27
Reviewer Update
I have paid the R1972 via debit order. I will not reverse this amount, but my account needs to be rectified. I have not d internet for 3 months and therefor I xannot be charged for services not rendered. Please look at this ASAP.