PM
Pelonomi M
1 reviews | Active since Jan 2018
20 Aug 2018, 12:27
Overcharged Account
Telkom has been overcharging my account
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
23 Aug 2018, 15:10Good day ***,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Telkom's reply23 Aug 2018, 15:10
Official
Good day ***,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
PM
Pelonomi M's updateReviewer Update
27 Aug 2018, 09:58On the 20th of August I sent an email to escalation centre at Telkom as they are overcharging my account, ref number ********** 7. I spoke to Xolani who promised me that he will ask relevant department to assist me I never got any help they are just debiting money from my account and I told them I am unemployed they must stop debit orders then I can pay at the store every month as I do not want debit order to bounce.
I sent another email after speaking to Akhona who promised that this will be sorted out and it has still not been sorted out my agreement with Telkom was R600 every month but I am paying more than i'm supposed to and I do not use landline which is ********** only using this router for wifi so I do not understand why change of amounts every month I am really not happy with the poor service from Telkom.
my contacts ********** 076 Pelonomi Mothibi
PM
Pelonomi M's update27 Aug 2018, 09:58
Reviewer Update
On the 20th of August I sent an email to escalation centre at Telkom as they are overcharging my account, ref number ********** 7. I spoke to Xolani who promised me that he will ask relevant department to assist me I never got any help they are just debiting money from my account and I told them I am unemployed they must stop debit orders then I can pay at the store every month as I do not want debit order to bounce.
I sent another email after speaking to Akhona who promised that this will be sorted out and it has still not been sorted out my agreement with Telkom was R600 every month but I am paying more than i'm supposed to and I do not use landline which is ********** only using this router for wifi so I do not understand why change of amounts every month I am really not happy with the poor service from Telkom.
my contacts ********** 076 Pelonomi Mothibi