1 reviews | Active since Mar 2017

03 Nov 2017, 09:30

Overcharged Account

Good day,

Kindly assist in rectifying the debit order details as I provided you with my correct account number yet I still receive notifications from my old bank account advising that you guys attempted to debit my account.

Please put my account on cash and send me my latest invoice along with payment methods aswell as advise the reference number that should be used when processing payments.

Please see attached attempts from Telkom to debit the incorrect account.

Please reverse the incorrect charges on my account and credit my bank account with the bank charges.

I will make cash payments going forward.

Regards

0
Replies (1)
Telkom
Telkom's reply06 Nov 2017, 08:02
Official

Hi Cliffhanger,

Thank you for making contact with us.

Please be assured that we have sent your query to the Collections Team for further assistance, they will be in contact with you.

Your reference number: ***5

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,