Overcharged Account

I took out a contract in August after being called by one of Telkom's sales consultant.

Gave them all my banking details which I was assured they are captured correctly and my first debit order would go through on 25September 2017.

My account is now suspended and I am advised I have R1000+ owing on my account.

I called your call centre on 19.10.2017 to enquire what is happening.

I asked the consultant to check my bank account number which was captured incorrectly and my address aswell captured incorrectly.

I requested for my invoice after having to wait for it to be sent to me since August which has never been sent to me until I had to request for it.

I want to be compensated for the lost days and for my account to be put on cash as I will pay it cash as I am currently receiving sms's every second day of a request and a failed debit order request from my old account. I am not willing to pay for your consultants mistake.

I also want a letter of appology from your team **********

I am still waiting for a call from one of your Team Leadera from your call centre.

I spoke to Calvin Elton who gave me outstanding service.

He advised Sibongile Malinga would give me a call shortly which I am still waiting for the call.

Your customer service is appalling.