1 reviews | Active since Jan 2017
<p>I am disgusted with this service!</p> <p> </p> <p>I transferred a number into my name in December, moving it to a R799 10mb special, which I paid for on the 1st of Jan... That amount was double debited but luckily corrected. </p> <p> </p> <p>I now received an SMS at the beginning of Feb stating that I owe R 1 256.27 for a pro rata amount! Please tell how the hell I owe you MORE money than 2 months yet I have had this special for a month and a Half!</p> <p> </p> <p>All previous months have been up to date, and paid for, including November. I was assured when I took this out and moved the number into my name that I would pay just the R799 from there on. I only have the line for ADSL.</p> <p> </p> <p>I have contacted customer service multiple times and the system is either offline, as I woud like to see my statements, or I get someone who claims there is nothing else they can do! I am livid! I do NOT owe you a cent more than and do not want this debited from my account!</p> <p> </p> <p> </p>
Hi lydon21
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
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keagan
Telkom Social Media Team
Best regards,
Hi lydon21
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
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