Overcharged

<p>I called Telkom and was assisted by Sanele, who advised that a line rental for R206 and has no installation fee.<br /> <br />I then got my invoice which is R897.25 with a charge for R507.46 excluding VAT (inclusive in the R897.25).<br /> <br />When I called Telkom again they advised that it is a charge for a jack installation (as per their definition over the phone, a jack is an additional line (eg main line in the dining room and second line (jack installation) in the bedroom). <br /> <br /> never requested the service and it was never rendered, however Ihave a charge for it.<br /> <br />I then logged a dispute online and Vivian Mjiwa from the Dispute resolution department explained what a jack is. Then I request a copy of ouyr call recoreding then she says I cannot get it.<br /> <br />I call the sales department again and reached Angel who confirmed what I jack installation is and that I should only be charged R206. Since Angel said she will get hold of her manager and I have been pn hold for 20min+ waiting for her to get back to me.<br /> <br />I need this bogus charge to be reversed so I can pay for what I agreed to buy, and I have been getting a run around from Telkom. 3 days later, no one got bac to me. </p> <p> </p> <p>All I want is to be charged what was agreed, which is the R206.</p> <p><br />Please assist.</p>