JD
Junaid D

1 reviews | Active since Jan 2014

23 Aug 2016, 06:24

Overcharged

<p>I recently took out two Telkom mobile contracts.. When I received my invoice I noticed that the salesperson had activated 3 contracts in my name... I went to the store and the manager realized there was a mistake on the system and laid a complaint online for the head office to resolve.. I have been to the store 3 times already and still nothing has been done to resolve and its now a matter Of urgency as Telkom is going to debit my account for 3 contracts at end of month rather than 2.</p>

0
Replies (3)
Telkom
Telkom's reply23 Aug 2016, 07:08
Official

Hello J Dastager

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

JD
Junaid D's update25 Aug 2016, 08:53
Reviewer Update

Good day,

No one from Telkom has contacted me as yet regarding my query?

Please contact me asap.

Thank you

JD
Junaid D's update29 Aug 2016, 19:36
Reviewer Update

Poor patheic service.. It's been nearly a month and a week from the time I posted on hello peter and still no one had the decency to call me to sort out my problem . I'm going to put a stop order. I refuse to pay for three contacts when I only took out two !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!