jN
jerry N
1 reviews | Active since Mar 2009
19 Jul 2016, 14:04
Overcharged
<p>I took out a data contract mid may for R169/pm. I told the lady I don't want CLI. She said they will debit my account for R169 within 48 hrs which they did and never refunded after the test. This was last week in May. Then in June they sent me a statement for R300.25 with no breakdown and now for July they sent me a statement for R169+R16.43 (the R16.43) is for CLI which I dont need. This sim is used in a tablet for data only. What is frustrating is that I sent them a query of Facebook , they promised to do something and nothing happened even after weeks later. Then to make matters worse, the statement is sent from a DONOTREPLY to address even though your statement is incorrect, who do you reply to then? I then contacted them online via a web portal, they took down my details and then again nothing happens. If this account is not sorted out by end of this week, I have FNB, I can stop debit orders just like that then Telkom must not ask me why I stopped the debit order.</p>
Helpful (0)
Replies (6)0
Replies (6)
Telkom's replyOfficial
20 Jul 2016, 13:41Hello jeranio
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply20 Jul 2016, 13:41
Official
Hello jeranio
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
jN
jerry N's updateReviewer Update
06 Aug 2016, 13:45Still waiting for assistance, a new invoice has arrived and still not rectified
jN
jerry N's update06 Aug 2016, 13:45
Reviewer Update
Still waiting for assistance, a new invoice has arrived and still not rectified
jN
jerry N's updateReviewer Update
06 Aug 2016, 13:46Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Mpho Kgotlelelo Moagi
3:37:23 PMMpho Kgotlelelo: Thank you for contacting Telkom mobile, you’re chatting to Mpho, how may I assist you?
3:37:24 PM You: Hello
3:37:30 PMMpho Kgotlelelo: Good day Jerry.
3:37:36 PM You: I am still waiting on credit for my last invoice
3:38:20 PMMpho Kgotlelelo: Thank you for the enquiry. Kindly state when was the case logged regarding the query?
3:38:38 PM You: Hang on
3:39:17 PM You: This is my enquiry case number : ********** 0
3:39:23 PMMpho Kgotlelelo: Kindly provide me with the following.
1. I.D/passport number
2. Residential / Billing Address
3. Alternative number
3:39:36 PM You: ************x
3:39:42 PM You: ************x
3:39:46 PM You: ************x
3:39:53 PM You: Maybe this will help as well : AI ********** / ********** 0
3:41:40 PMMpho Kgotlelelo: Thank you. The following details are requested from you: "Please provide full physical address and additional contact numbers "
3:42:33 PM You: ************x
3:42:46 PM You: ************x
3:44:05 PMMpho Kgotlelelo: Thank you Kindly note that as soon they receive the details provided they will contact you Jerry.
3:44:10 PM You: Hi did you get the details ?
3:44:10 PMMpho Kgotlelelo: Is there anything else you need assistance with?
3:44:26 PM You: Who is they?
3:44:38 PM You: I thought they were you
3:45:27 PMMpho Kgotlelelo: The back office Jerry.
3:45:47 PMMpho Kgotlelelo: The department that is dealing with your refund case.
3:46:01 PM You: okay so when can I expect a response?
3:46:30 PMMpho Kgotlelelo: Soonest on Monday Jerry.
3:46:31 PM You: I lodged this case on July 19th but also prior to that I made enquiries
3:47:08 PMMpho Kgotlelelo: We apologize for any inconvenience and delay caused.
jN
jerry N's update06 Aug 2016, 13:46
Reviewer Update
Welcome to the Telkom Chat service.
One of our friendly agents will assist you shortly.
Please hold for the next available Agent.
You are currently being assisted by Mpho Kgotlelelo Moagi
3:37:23 PMMpho Kgotlelelo: Thank you for contacting Telkom mobile, you’re chatting to Mpho, how may I assist you?
3:37:24 PM You: Hello
3:37:30 PMMpho Kgotlelelo: Good day Jerry.
3:37:36 PM You: I am still waiting on credit for my last invoice
3:38:20 PMMpho Kgotlelelo: Thank you for the enquiry. Kindly state when was the case logged regarding the query?
3:38:38 PM You: Hang on
3:39:17 PM You: This is my enquiry case number : ********** 0
3:39:23 PMMpho Kgotlelelo: Kindly provide me with the following.
1. I.D/passport number
2. Residential / Billing Address
3. Alternative number
3:39:36 PM You: ************x
3:39:42 PM You: ************x
3:39:46 PM You: ************x
3:39:53 PM You: Maybe this will help as well : AI ********** / ********** 0
3:41:40 PMMpho Kgotlelelo: Thank you. The following details are requested from you: "Please provide full physical address and additional contact numbers "
3:42:33 PM You: ************x
3:42:46 PM You: ************x
3:44:05 PMMpho Kgotlelelo: Thank you Kindly note that as soon they receive the details provided they will contact you Jerry.
3:44:10 PM You: Hi did you get the details ?
3:44:10 PMMpho Kgotlelelo: Is there anything else you need assistance with?
3:44:26 PM You: Who is they?
3:44:38 PM You: I thought they were you
3:45:27 PMMpho Kgotlelelo: The back office Jerry.
3:45:47 PMMpho Kgotlelelo: The department that is dealing with your refund case.
3:46:01 PM You: okay so when can I expect a response?
3:46:30 PMMpho Kgotlelelo: Soonest on Monday Jerry.
3:46:31 PM You: I lodged this case on July 19th but also prior to that I made enquiries
3:47:08 PMMpho Kgotlelelo: We apologize for any inconvenience and delay caused.
jN
jerry N's updateReviewer Update
06 Aug 2016, 13:51I took out a data contract mid may for R169/pm. I told the lady I don't want CLI. She said they will debit my account for R169 within 48 hrs which they did and never refunded after the test. This was last week in May. Then in June they sent me a statement for R300.25 with no breakdown and now for July they sent me a statement for R169+R16.43 (the R16.43) is for CLI which I dont need. This sim is used in a tablet for data only
jN
jerry N's update06 Aug 2016, 13:51
Reviewer Update
I took out a data contract mid may for R169/pm. I told the lady I don't want CLI. She said they will debit my account for R169 within 48 hrs which they did and never refunded after the test. This was last week in May. Then in June they sent me a statement for R300.25 with no breakdown and now for July they sent me a statement for R169+R16.43 (the R16.43) is for CLI which I dont need. This sim is used in a tablet for data only
jN
jerry N's updateReviewer Update
25 Aug 2016, 07:17Received a SMS saying this has been resolved but no details as to what was resolved. Still waiting on some tangible evidence of what was done to resolve this issue.
jN
jerry N's update25 Aug 2016, 07:17
Reviewer Update
Received a SMS saying this has been resolved but no details as to what was resolved. Still waiting on some tangible evidence of what was done to resolve this issue.
jN
jerry N's updateReviewer Update
29 Mar 2017, 04:03I still never receive my refund for the R169 they did a test on my account with and still no reason as to why I was debited R300+.
jN
jerry N's update29 Mar 2017, 04:03
Reviewer Update
I still never receive my refund for the R169 they did a test on my account with and still no reason as to why I was debited R300+.