Overcharged

Dear Hello Peter Team,

I'm writing to bring attention to my distressing experience with Telkom South Africa. Unfortunately, this isn't an isolated incident, as I've faced similar issues multiple times. Despite having sufficient funds in my account, I've been incorrectly debited, with Telkom citing missed payments as the reason.

It appears that Telkom's business model relies on overcharging customers, often with inadequate explanations. Last month, I was debited R110 instead of the agreed R250. This month, I was shocked to see debits of R304 and R812. What's equally concerning is Telkom's defensive and uncooperative approach when addressing these issues.

I'm not alone in feeling taken advantage of. I urge you to help me resolve this matter and hold Telkom accountable for their actions. I look forward to your assistance in resolving this issue.