Overcharged 6 times!
<p>I laid a query on 31 October 2016 as I had purchased one 500MB once off bundle but was charged for 7 of them. Its been over a month and no response. My case number is ********** 6. My billing is due now end of November so I need this to be sorted out before then.</p>
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.
Your reference number is ***6.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, please be advised that your query has been sent to our Accounts Team.
Your reference number is ***6.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
I am really disgusted with this. It's been over a month now and my query is not sorted out. I am a new client and this is really making me regret my decision to join. To make matters worse I didn't opt for a debit order but I see the over charged amount of R1124.84 went off my account. I agreed to pay by EFT. This is an unauthorized debit on my account. I demand a refund and my billing issue to be sorted. This service is so pathetic.
I am really disgusted with this. It's been over a month now and my query is not sorted out. I am a new client and this is really making me regret my decision to join. To make matters worse I didn't opt for a debit order but I see the over charged amount of R1124.84 went off my account. I agreed to pay by EFT. This is an unauthorized debit on my account. I demand a refund and my billing issue to be sorted. This service is so pathetic.
The sad thing about this was Telkom didn't even issue me a refund or any form of compensation as they said its against their terms and conditions to refund a client, This is really pathetic when big corprations bully individuals. Actually disapoints me greatly.
The sad thing about this was Telkom didn't even issue me a refund or any form of compensation as they said its against their terms and conditions to refund a client, This is really pathetic when big corprations bully individuals. Actually disapoints me greatly.