Overcharged

Telkom has collected more than what is due they collected a double payment in the month of March on the 16 th March they collected a R2000 payment which was not due and al this on my bday leaving me with no money I’m my acc, they collected another paint of R66 and than again a payment of over R2000 end of March I’ve not received any billing email I’ve called numerous times but to no avail, I’ve gone to Telkom shops they were offline all the time they offline and no one can assist me this is the worst service I’ve ever received I want someone to call me back and reimburse my money I shall be taking this further your service is appalling and unacceptable