HL
Hermien L
1 reviews | Active since Jan 2018
11 Jan 2018, 08:37
Overcharged
I had a Telkom 4mbps ADSL line for 11 months with a fixed charged amount of R55.02. This month my bill was R1413.84. I do not use the line for making any phone calls. I called 10210 on 2 January 2018 and the operator could not give me any answers. She then logged a dispute. A week later on 9 January 2018 after getting no feedback on my dispute, I phoned the call center again and was informed the dispute was rejected. When I asked for the grounds on which the dispute was rejected I could not be provided with any reasons. I was informed that a lady would phone me back either on Tuesday or Wednesday at the latest. Today is Thursday and again no response. My debit order will go off on Monday 15 January 2018 and I still have no idea why I am being charged more than double. I am at my wits end. I hope I can get answers soon.
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Replies (2)HL
Hermien L's updateReviewer Update
11 Jan 2018, 08:40Sorry fixed amount is R599.02
HL
Hermien L's update11 Jan 2018, 08:40
Reviewer Update
Sorry fixed amount is R599.02
Telkom's replyOfficial
05 Feb 2018, 09:19Hi Hermien@12
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Telkom's reply05 Feb 2018, 09:19
Official
Hi Hermien@12
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,