TA
Tiago A

1 reviews | Active since Jan 2018

03 Jan 2018, 16:16

Overcharged

I have been charged unnecessarily , around R800/R900 extra. I was told that I changed the settings to be able to use out of bundle , I am not sure how or why I would change it for me to then complain about it later? I know for a fact my first 2/3 months I used to get a notification saying that I had run out of bundle and I needed to load more data, from one month to the next it changed and I longer received that notification and I was automatically charged out of bundle rates. I will not stand for this and I will keep making a noise about this until I have an answer!

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Replies (1)
Telkom
Telkom's reply17 Jan 2018, 12:28
Official

Good day Tiago_24,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Igsaan

Telkom Social Media

Best regards,