1 reviews | Active since Jan 2018
Overcharged
I have been charged unnecessarily , around R800/R900 extra. I was told that I changed the settings to be able to use out of bundle , I am not sure how or why I would change it for me to then complain about it later? I know for a fact my first 2/3 months I used to get a notification saying that I had run out of bundle and I needed to load more data, from one month to the next it changed and I longer received that notification and I was automatically charged out of bundle rates. I will not stand for this and I will keep making a noise about this until I have an answer!
Good day Tiago_24,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
Good day Tiago_24,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number AI*** is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Igsaan
Telkom Social Media
Best regards,
