CS
Colleen S
1 reviews | Active since Sept 2017
19 Sept 2017, 07:26
Overcharged
It all started 5 months ago. My Telkom internet line was down. I work from home and cannot work without the internet. After many calls to Telkom I was told to go into a Telkom shop and obtain a sim card which would allow me to work until the line is fixed. I went in to Telkom Kimberley - and was given a 2gb sim card and was told this service is free seeing as the internet is down. Low and behold - when I received my June account I had been charged for 2 extra services. Softcap 100gb (ids) - R182.68 and Softcap 100gb R235.96. This amounted to 3 Softcap services. I only need 1. I never approved this additional service. After calling the call centre I was assured that it would be reversed. But on receiving the July account it still has not been reversed. Again made numerous calls to call center. Again was told it would be reversed. Again August account has not been reversed and interest has been accrued. This time we went in to Telkom Kimberley and were assured it will be sorted out. Have just received the September account t and the extra amount plus interest has still not been reversed. Ref. No ********** 7. If this matter is not sorted out I will go to another service provider. This is shocking and disgusting service.
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Replies (4)
Telkom's replyOfficial
19 Sept 2017, 11:03Hi Colleen
Thank you for making contact with with
Please accept our apologies for the inconvenience caused, We would however advise you return to the store where you activate the IDS Sim for them to rectify this matter.
Im the meantime we will log this matter with our billing department to investigate and advise. Please send us a private message with your account number, ID number and effected Telkom phone number. Your social Media Reference: AI***
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply19 Sept 2017, 11:03
Official
Hi Colleen
Thank you for making contact with with
Please accept our apologies for the inconvenience caused, We would however advise you return to the store where you activate the IDS Sim for them to rectify this matter.
Im the meantime we will log this matter with our billing department to investigate and advise. Please send us a private message with your account number, ID number and effected Telkom phone number. Your social Media Reference: AI***
Regards
Telkom Social Media Team
Bronwyn
Best regards,
CS
Colleen S's updateReviewer Update
19 Sept 2017, 11:34My account number is : ***
ID: ***
Tel: ***
CS
Colleen S's update19 Sept 2017, 11:34
Reviewer Update
My account number is : ***
ID: ***
Tel: ***
CS
Colleen S's updateReviewer Update
02 Oct 2017, 08:54This matter still has not been sorted out. Ref no ***7. Social Media ref AI***
CS
Colleen S's update02 Oct 2017, 08:54
Reviewer Update
This matter still has not been sorted out. Ref no ***7. Social Media ref AI***
CS
Colleen S's updateReviewer Update
18 Oct 2017, 08:343 October 2017: I went into Telkom Kimberley as instructed by you. I spent approximately 3 hours there. I was assured that this would be sorted out. I was given a new reference number ********** 4.
Today 18 October 2017 I received my Telkom bill. The incorrect amount still has not been reversed. It has now been 6 months. I WILL be getting a new service provider. This is shocking service.
CS
Colleen S's update18 Oct 2017, 08:34
Reviewer Update
3 October 2017: I went into Telkom Kimberley as instructed by you. I spent approximately 3 hours there. I was assured that this would be sorted out. I was given a new reference number ********** 4.
Today 18 October 2017 I received my Telkom bill. The incorrect amount still has not been reversed. It has now been 6 months. I WILL be getting a new service provider. This is shocking service.