OVERCHARGE ON TELKOM ACCOUNT

I recently had a new line installed - which took several weeks and multiple emails and visits to the Telkom Store in Gateway.<br> I was charged twice for 2 months of internet - because for whatever reason Telkom decided to add two service lines to my account?<br> I reported this last month and the additional line was supposed to be cancelled and a credit given.<br> This was not done so I called 10210 and spoke to a very unhelpful call centre consultant. Queen or Queenie.<br> She told me I would receive a call as it was still being worked on.<br> Telkom never called me back and took the money from my bank account.<br> I called again and asked for a manager to call me back. I did not get a call back.<br> Today I received a bill from Telkom where they are again charging me twice for internet.<br> I called 10210 and was told that the additional line was supposed to be cancelled and that is why I am still being charged!<br> I am very upset by this ********* business practice by Telkom. I never asked for two lines. I reported that there was a duplicate charge and they knowingly ignored my request instead of following through on what needed to happen. ***. Account No:***