Overcharge large amount on my account, charged for 2 lines and long wait for refund! Still waiting 1.5 years later!

I'm quite dissapointed... It's been over a year or longer and still haven't received my refund OR any response from Telkom. I can't possibly refer anyone to Telkom...

*** REPOST MY PREVIOUS REVIEW FROM JUNE 2017 ***

I've given Telkom more than enough time regarding this. I even had my VA contact them directly numerous times to try sort out the refund.

I moved into my home a year ago, a very old home - there were no phone lines, so Telkom installed one for me, only for internet purposes.

I only realized late, that Telkom was charging me for TWO lines, one i have no idea where it came from. I went to the local branch, which said they'd refund me - That was over 8 months ago.

After visiting the branch, and being insured that it was sorted, i noticed double debit orders going off again.

The amount due for refund is R3800.

If there's any advice to get this sorted, please let me know.