1 reviews | Active since Jan 2014
overcharge for something that hasnt been asked
Goodday<br> <br> Quite a while back we moved our internet etc from telkom to mweb, only using telkom's voiceline to activate the adsl line at mweb.<br> This morning (10.11.15) i decided just to glance at my telkom account as numerous people i know have been having problems with accounts with telkom etc. As i pay via cellphone banking each month.<br> I have noticed for quite a while they have been charging me From R8 - R18 more or less for a evening w/ender plan on my account for which i have never asked as we do not use the line for phoning or anythin except it was required to have a voice line rental in order to get adsl acitvated at mweb. so it was supposed to be only R180 pm for the voice line.now its over R200 for things that have been added without our permission and also we have been charged twice for that to. We only want the voiceline charge on the account no extras nothing as we are being cheated at will go to the papers to expose if this is not corrected.<br> Awaiting urgent response and rectification now<br> I dont want any phone calls trying to push things of on customers again i want this sorted now<br> <br> Thank You
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Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM153401
Regards
Luleka
Telkom Social Media Team
