Overcharge and Bad service

I have two contracts with Telkom and one expired in September. I was advised by a call center agent that the subscription will decrease by the handset fee. My latest bill which was received on the 2nd October reflected an incorrect amount for that contract. I immediately queried this by calling the call center. <br> To date i have not received a response on this and worst of all the incorrect amount was debited to my account on the 25th October. This could have been avoided had they looked into my query on the 2nd. I have called the call center numerous times since then for an answer for the overcharge and no one was able to assist me. I spoke to a Pumzile who was very unhelpful and seemed to have put me on hold for a long period of time because i was angry.<br> This is unacceptable customer service and will not continue to support a company who does not value my business as a customer and I will definitely be cancelling both my contracts as soon as possible.