Overcharge
<p>you people make me so sick. How can you guys send me SMS after SMS for a flipper account that is up to date and then you want to *******ly charge extra. Some *********** individuals working there. Please correct your stupid mistakes immediately. I also want my debit order to be cancelled with immediate effect or cancel my contract as I can't see how I can do business with an organization that make such mistakes. I will do a transfer monthly and do not give telkom any permission to debit my account. </p> <p> </p> <p> </p>
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Telkom's replyOfficial
11 May 2017, 08:56Good day Tarryn,
Please be informed that it is not possible and we are unable to cancel the Debit Order facility on the Telkom Mobile account as this forms part of the contract.
Customer can however ensure that their current account is fully paid at the beginning of every month so that the account will not be submitted for Debit Order payment for the month.
We have logged a query with our Accounts team to correct your account, feedback will follow.
Kindy note that for the unpaid debit order you get billed R200.94.
Your reference number is ***6.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Telkom's reply11 May 2017, 08:56
Official
Good day Tarryn,
Please be informed that it is not possible and we are unable to cancel the Debit Order facility on the Telkom Mobile account as this forms part of the contract.
Customer can however ensure that their current account is fully paid at the beginning of every month so that the account will not be submitted for Debit Order payment for the month.
We have logged a query with our Accounts team to correct your account, feedback will follow.
Kindy note that for the unpaid debit order you get billed R200.94.
Your reference number is ***6.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,