OVERBILLING #Telkom*******

Item: Telkom
Rating: 1
Author: kavita S

@TelkomZA I am being charged R700 extra p.m for a R180p.m contract that i signed for. Your accounts department say that this is a computer glitch. When i stopped my debit order because i cannot pay for what i did not sign for, my a/c is now suspended!! No help at Telkom stores at Gateway or Chatsworth. Accounts department useless. No help from call centre agents. SPOKEN TO 15 PEOPLE SINCE JULY 2018#Telkom******* #Poorservice

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Replies (2)

Telkom's replyOfficial

10 Sept 2018, 15:17

Thank you for making contact with us.

Please post a private reply and provide us with your ID number related to your query for investigation.

Your reference number is AI***

We apologise for any inconvenience caused.

Regards,

Hazel

Telkom Social Media Team

Best regards,

Telkom's reply10 Sept 2018, 15:17

Official

Thank you for making contact with us.

Please post a private reply and provide us with your ID number related to your query for investigation.

Your reference number is AI***

We apologise for any inconvenience caused.

Regards,

Hazel

Telkom Social Media Team

Best regards,

kavita S's updateReviewer Update

10 Sept 2018, 20:44

Hi there Hazel, thankyou for your reply. Kindly give me an email address to continue this discussion. The ID number related to my query is ***. Reference no. AI ***. Regards Kavita

kavita S's update10 Sept 2018, 20:44

Reviewer Update

Hi there Hazel, thankyou for your reply. Kindly give me an email address to continue this discussion. The ID number related to my query is ***. Reference no. AI ***. Regards Kavita