MJ
Malcolm J
1 reviews | Active since Oct 2011
18 Apr 2016, 11:08
Overbilling not being resolved
Telkom mobile has been over-billing me R400 a month since November last year. Numerous calls to the \help\" center since has still not resolved the issue.<br> Case numbers ***5 & ***1 logged.<br> Many promises to email /call back are not being fulfilled."
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
18 Apr 2016, 12:37Hello InquisitorJax,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply18 Apr 2016, 12:37
Official
Hello InquisitorJax,
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
MJ
Malcolm J's updateReviewer Update
16 May 2016, 16:13Hi keagan,
It's been months now and still no response.
Have called the call center to resolve the issue on multiple occasions, and each time empty promises are made to resolve. The last communication from the call center manager was that Telkom cannot remove a data add-on bundle, and will not credit the funds it has overcharged. I am on the verge of cancelling any and all contracts I have with Telkom, and submitting the case for *****.
MJ
Malcolm J's update16 May 2016, 16:13
Reviewer Update
Hi keagan,
It's been months now and still no response.
Have called the call center to resolve the issue on multiple occasions, and each time empty promises are made to resolve. The last communication from the call center manager was that Telkom cannot remove a data add-on bundle, and will not credit the funds it has overcharged. I am on the verge of cancelling any and all contracts I have with Telkom, and submitting the case for *****.