Overbilling

I had taken a 24 month mobile contract with Telkom which ended in December 2015. Early December I went to a Telkom store in Westgate to find out what will happen to my contract now that it has come to an end. At this stage I had not made a decision to upgrade as yet.<br> <br> I was told by a consultant at the store that I do not need to do anything as it will be converted to month to month until I upgrade. I was advised my premium will remain the same. T<br> <br> <br> <br> I Received a statement on Saturday the 2nd of January Stating that I will be debited an amount of R750.00. Please note that my contracted premium with Telkom is R269.00 which I have been paying since the beginning of contract.<br> <br> <br> <br> I contacted the call centre immediately to query the amount and spoke to a manager by the name of Sizakele Hlogwa. Who told me she can't assist but she will get her senior to contact me on Monday the 4th. She sent me a cancellation form to submit at the store. <br> <br> <br> <br> Monday the 4th I opened a case at Telkom Westgate with the consultant (Graig Pretorius). I was also assured by the store Manager (Bonginkosi Mbatha) that he has escalated my query to the billing department's manager and I will receive feedback