PR
Paul R
1 reviews | Active since Oct 2017
20 Oct 2017, 15:19
Overbilling
Can anyone please advise .. 1. I have waited two weeks to get an answer on an overbilling issue. - In October 2017 this year I was "backbilled" til May 2015 for a softcap data amount that I had no knowledge about. After repeated calls and promises that the problem was being escalated I have had no response. How can I be charged for something that I had no knowledge about.
My second concern is also relevant but not to billing : 2. In the Howick area (KZN Midlands) we have continual struggle to get decent 4 - 6 Mbps line strength - (I know I will not get 10Mbps but had hoped for Half of what I pay for - how's that for accepting compromised standards!) no matter how many times I log in and ask for technical support - nothing changes - am I asking too much to get what I have actually paid for - please advise
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Replies (3)0
Replies (3)
Telkom's replyOfficial
25 Oct 2017, 14:11Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number.
Your ref for this query is AI***
Regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply25 Oct 2017, 14:11
Official
Thank you for making contact with us.
This response serves as confirmation that your query has been received. We will follow up
and provide feedback soonest.
Please send us a private reply with the affected number.
Your ref for this query is AI***
Regards
Yazied
Telkom Social Media Team
Best regards,
PR
Paul R's updateReviewer Update
27 Oct 2017, 09:13My query is still unresolved Reference numbers ***4 and ***4
Initial query on 9th October - then 16th October ---then 23rd October - I will be making payment of the normal amount
Please respond soonest as this remains a serious consumer rights infringement
PR
Paul R's update27 Oct 2017, 09:13
Reviewer Update
My query is still unresolved Reference numbers ***4 and ***4
Initial query on 9th October - then 16th October ---then 23rd October - I will be making payment of the normal amount
Please respond soonest as this remains a serious consumer rights infringement
PR
Paul R's updateReviewer Update
27 Oct 2017, 09:13My query is still unresolved Reference numbers ********** 4 and ********** 4 Initial query on 9th October - then 16th October ---then 23rd October - I will be making payment of the normal amount Please respond soonest as this remains a serious consumer rights infringement
PR
Paul R's update27 Oct 2017, 09:13
Reviewer Update
My query is still unresolved Reference numbers ********** 4 and ********** 4 Initial query on 9th October - then 16th October ---then 23rd October - I will be making payment of the normal amount Please respond soonest as this remains a serious consumer rights infringement