Overbilled, under-services - ignored all round.

I have been an ADSL subscriber on their top package for since 2005. I upgraded to LTE 200GB package with promised speeds of \up to 100mbps\" on 6 January 2016. I took the bundle with Iphone 4s and Apple Tv included. It's now 13 Feb and though I have been charged and am being charged, I still have not received these items after being told they would be delivered to me by 10 January.<br> <br> When I took out the LTE package, I cancelled my ADSL - you would think that logic dictates that an ADSL subscriber upgrading to LTE would no longer need ADSL in the same house, right ? Not if you're telkom.<br> <br> On 7 January I was back at the shop asking wqhy ADSL hadn't been cancelled yet, they said it would switch off in the coming days. As of today it is still not off and I am still being charged over R1000 per month for it.<br> <br> On twitter I have asked for help because I cannot get through to anyone at Telkom smart or empowered enough to make a decision.<br> <br> Messages from Telkom on twitter saying that someone will call me back where received on 7 Jan, 8 Jan, 9 Jan, 3 Feb, 4 Feb, 5 Feb, 6 Feb, 9 Feb (I have the transcripts if you need them).<br> <br> Still absolutely NO ENGLISH from Telkom."