MS
Mariambibi S
1 reviews | Active since Feb 2013
29 Dec 2015, 10:11
Overbilled and lack of customer care
I have laid a complaint here on 23/12 to which donovan rep**** stating that someone will get in touch with me ref sm180922. Several days have passed and nobody has bothered to resolve my issues TO DATE. I am sick and tired of telkom. Seems like they have a no care attitude. The people working there need to be schooled on customer care. I am a customer for over three decades yet I get treated like ****. You guys are over billing me but not explaining why. My line has been suspended and I am now taking this matter to the press!!!
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Telkom's replyOfficial
29 Dec 2015, 12:03Hello Maryks1,
Thank you for contacting us again. Please be assure your matter is in hand and being attended to.
Your query has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for contacting us again. Please be assure your matter is in hand and being attended to.
Your query has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Telkom's reply29 Dec 2015, 12:03
Official
Hello Maryks1,
Thank you for contacting us again. Please be assure your matter is in hand and being attended to.
Your query has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team
Thank you for contacting us again. Please be assure your matter is in hand and being attended to.
Your query has been escalated for urgent attention, we will provide feedback as soon as possible.
We do apologize for any inconvenience we have caused you.
Regards
Narriman
Telkom Social Media Team