Overall, dismal service

My wife and I are relocating to the Netherlands towards the end of March Early February, i went on to the Telkom site and requested that my phone and Internet service is terminated 19 march. I received reference numbers My service was cut on 8 march. I contacted Telkom on 9 March, and was shifted between Technical and Sales, with Sales "assisting" on the fourth call. i was assisted by a Ms Nazlee Radermeyer, the closest i could get to a reference number being her name and time of 10h53 (date: 9 March). She agreed that the error was on Telkom's side, but said I would have to reapply for my phone line, (and then still query the cost of reconnection later). i requested to speak to her supervisor, and after keeping me on the line for a fair period of time, she (Nazlee) informed me that they would correct the issue. it is now 29 hours later, and i still have no line. For good order sake, I state the reference numbers: ***575142