over two weeks of non service on a business line

our telephone has been out of order for over 2 weeks! this is a business line and we are losing business due to the lack of interest of telkom to send a technician to repair the line! all that they do is say that a call has been logged giving the same reference over and over again!!!<br> why not just send a technician to see what the problem is? we have also been to the Telkom offices in Alberton but they give the same response - a fault has been logged! we know that a fault has been logged - we logged it!! WHY NOT JUST FIX IT!!!!<br> we are losing so much business by the lack of a telephone line - maybe we should charge telkom for this? they are quick enough to charge us for non service - so maybe it should be our turn to charge them! does anybody even care anymore? the economy is so bad at the moment, and this type of service just puts the cherry on the top!