1 reviews | Active since Sept 2014
Over two months with a fault and nothing done.
My Telkom ADSL line has been dropping, seemingly at random, for periods ranging from an hour to over two days. This happens every day, no matter the time, from peak traffic periods to 3am.<br> <br> First logged a fault with your call centre at the beginning of August, ***. The next day I got a message telling me the fault was in hand with your technical repair division, and fifty minutes later I got a follow up message telling me it was fixed. This message came through while my line was still down.<br> <br> Called back and was told that the fault had not been closed, the message was a mistake etc, it was still open. Nothing happened after that, despite me calling several more times.<br> <br> Managed to log another fault report for this same issue (the last one seemed to have been closed automatically without anything being done) at the beginning of September, ***. Three weeks later (23/09) I got a message saying it was in the hands of your technical repair division, and then nothing more. that was a week and a half ago. I write this now, as my line has just come back on after being off for the last two hours. again.<br> <br> Getting sick of paying full price for half a service.
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Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received and feedback will be provided soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is: SM151754
Regards
Luleka
Telkom Social Media Team
