Over two months to activate uncapped, numerous phone calls, being kept on the phone for over two hours and given a reference number for a 4 year old issue!

<p>I have been trying now for over two months to get uncapped and my line downgraded to 4 meg. I have spoken to many agents that don't know what they are doing and don't care to follow through with resolving the problem. I have been told numerous times that I have uncapped even though I check Telkom’s very own Usage tracking that says I am soft capped at 100GB. I have been told by the technical department that it is a sales issue and vice versa. I have been promised many times that someone will call me back, this has yet to happen. Monday was the final straw; I was on the phone for over two hours being put on hold for 15 min at a time, after an hour of waiting I requested to talk to a supervisor, I was put on hold for 50min before I was finally transferred to a supervisor (Tapiso Mohlahlo) who said he would raise this for me and call me back. Which has not happed and today is Thursday, further to this when I tried to track the reference number I was given it was for a 4 year old call.<br /> Oh and I have been told that I will more than likely be charged for both 100GB soft cap and the uncapped service because of an error on Telkom’s side, in activating the new service and deactivating the old one. Which means I need to spend more of my time rising a dispute!<br /> Seriously Telkom you need to up your game, and restore your customers trust in you!</p>