Over three months since I opened a case

Sorry Telkom I already know that your response will be sorry for the inconvenience we will contact soon, well for three months it has been the same automated response I got from you. This sibusiso sambo who has been assigned my case and fail to deal with it, is he also a computer that is automated too? Since November because of my case I have been billed different amounts, I cannot even plan my finances as I don't know what to expect. I regret day I joined telkom Mobile and I just hope my contract will expire so we don't bother each other again, thanks for showing me that when you're on contract with telkom they don't care about after service.