Over Telkoms BS

Middle of last year 2018 Vumatel agents were walking up and down our streets ha ding out fiber forms. After talking to the guy for almost half an hour i decided to take a upgrade form - as i already had a LTE router and was due for an upgrade. Not being told by the agent that i can not upgrade a “mobile” contract to a home contract. After sending in the forms someone contacted me from an installer to come and install and the routers was delivered a week later. Still not know i can not upgrade we went ahead with everything. Tried to set up all our things calling telkom relentlessly, finding out they on their own accord opened up a new account under my name with none of my knowledge and then billing me for 1. A line not working and 2. Them stating to me a few times for months on end that the can not find any fiber line on their system 3. After them finding the “line” i requested to se my contract and they refused.

After a year of no fiber working and us deciding we had enough i paid the R5000 cancelation fee to get my service canceled and to get our object number released, because without that we can not get our fiber reconnected with another service provider. After a MONTH of me phoning every day - because i was told it will only take 24h to sort things out we are 2 weeks in and still no resolution. My service is canceled as confirmed on an email from telkom But they keep my object number as ransom.

If my object number is not release by Monday afternoon i will be going to the ombudsman on Tuesday morning.

I am tired being transferred from one department to the other. The one department knows less than the other does and they just do not care about service delivery in their company.