Over subscribed line causes Very High Latency

Hi,<br> <br> Since about the middle of last year, we have been experiencing periods of very high latency (ping) on our ADSL. I have spoke with both my ISP and Telkom support and both agree that this is due to high congestion. I have had a number of reference numbers from Telkom regarding this, and most recently, late last year, I was receiving a daily SMS telling me that the situation would be resolved soon, however the this has still not been fixed and once again we have had a day where use of the internet for either streaming media or gaming has been impossible for almost the entire afternoon with ping averaging around 600ms and as high as 1700ms.<br> <br> As I have already stated, I have reported this issue several times and I have been assured that this will be fixed. The only way to fix it, is that you need to upgrade the hardware in our area, since the problems are being caused by the existing hardware being congested on a regular basis. I have phoned support many time and even been into the local office, but NO ONE can tell me if or when this is going to take place.<br> <br> It is rediculas and frustrating that this issue has taken so long and I want to know when this issue will be resolved?