Over Promising and Under Delivering

On the 23rd August 2015 at the Telkom Direct store in Cresta I requested additional telephone jacks to be installed at my home residence. Arrangement was made for the morning of Monday, 31/08/2015. I received an sms on Friday, 28/08/2015 confirming the appointment. To my dismay the technician did not arrive as per the scheduled appointment.<br> <br> On Tuesday, 1st September 2015 I phoned the call center to query the non-visit of the technician. The agent phoned the technician to contact me with the intention to visit my residence today to attend to my request. By 1pm there was no contact made by the technician. I phoned the call center again at 1:19pm only to be told by the agent that a message has been conveyed to the technician to contact myself or my wife on our mobiles by 2pm. Two days has passed without my request being attended to as promised.<br> <br> I am deeply dissatisfied and frustrated with the service from Telkom. It's ironic that their advertising about broadband speed &amp