Over promise and under deliver

I believed in 8ta and have been fortunate enough to enjoy good service until a few months ago. First I had a sales agent call me and try and scare me into migrating my data package because the one I was on for over 2 years were discontinued. I couldn't remember the agent's name, but reported the incident. Then I had a call a few weeks ago regarding a promotion, where I was clear on my requirements. Instead of getting the call to confirm whether I wanted the deal or not, I got a call to collect my delivery. This was a shocker, so I called and to raise my issues and the promotion deal was cancelled. Today I try logging into self service and was unsuccessful. When I called 081180 for help, the 1st agent advised that my login id is no longer valid since 8tamail was discontinued last year and that I need to re-register. All of this drama when I was able to log in on 29 April to do my last top-up. What an inconvenience. Based on the amount of top-ups I do, this is a necessity, so I re-registered. But now I cannot link my accounts and it feels like I need to jump through hoops in order to get help. All I want is to be able to log-in and top-up! VERY DISAPPOINTING