Over one year to get a landline installed!!!

In 2014 apply for a new installation, only to find out there are no land line poles. App**** again December 2015 after reallocate to ease the installation, with order number *** and was scheduled for 28/01/2016 after travel from Johannesburg to Potchefstroom to be there on time for the installation, to my surprise again this time the existing in use land line pole is rotten and cant use it, asking the technician if they can do the wiring in the flat and install the phone so long, only to connect the line on the outside after they replace the pole, utter this cant be done. Meaning I waste my time and travel expenses, I did contact the person Angeline on *** details received from Telkom, without any feedback on progress, I did try to contact the same number again without any success as the phone stayed engaged at all times, we did need the lines for students to use the Internet for study purposes. I am a existing customer but this is unacceptable and got no words, Surely Telkom's policy don't allow this type of service to its clients. Your feedback will be highly appreciated