over Due order Wrong address. Wrong Landline number. Destruction of property TELKOM

On the 29th June 2018 I placed an order with telkom For Fiber at home.

Dear ..... Thank you for ordering a telkom service. Your Order ********** 13A is receiving attention.

case number ********** 0 case number ********** 2

02-07-2018 telkom order THD ********** 1 has been handed to Courier.

Long story short Telkom Has been sending the package to the wrong address constantly.

Delivery for Johannesburg keeps Being sent to Bloemfontein.

03-07-2018 your case ********** 0 is resolve.

I've Thus Contacted Telkom And The courier Company Multiple time trying to rectify this and have them send the package to the correct address. I've updated The address more than 10 times on their system and they still managed to send it To Bloemfontein.

The Agents I've Spoken to all Made notes on the system and now somehow this has dissapeared.

16-08-2018 I contacted the Courier company again today and the Package has once again been sent to Bloemfontein and will only arrive back in Johannesburg tonight.

I've contacted Telkom yet again to rectify this and I'm being to to wait again. Every-time I call and request to talk to a manager they are 24 7 in a meeting NO MATTER WHAT TIME I CALL they are all in a meeting and no one ever calls me back.

I'm Sick and tired of waiting for The order to arrive that was placed end of June 2018 and Has still not been sorted out as it is the 16-08-2018 currently.

Every time i call i need to update the delivery address how difficult is it to enter the correct address?

As far as the managers... How Can the all be in a meeting 24 7 everyday all day? no matter when you call.

The courier company Does not even have to address to deliver to once the package gets to Johannesburg if it ever does.

When I request for a reference number for any of my calls one can not be provided. When I request to talk to a manager or anyone higher they all in meetings. When I request for either for the call recordings , They are unable to send it to me.

When I request for the manager to call me back once they are out of the meeting...This too never happens.

What more do you guys what me to do to help you do your job correctly!!!

While we are at it the telephone number provided for my Landline at home does not even correspond.

When or If you try calling It you go through to a different house or company. Please explain to me why have a landline at home if I can not contact the correct address or let us say destination as to where the number should be.

This is the worst service I have ever relieved. to top it all off when installation for the line was done at my premises The technician Let a ladder Fall breaking The doors glass and after calling everywhere from the billing department to the orders department on one could help resolve that either.

All calls are recorded for our mutual protection MY ASS!!!

All of this is on your so called recorded lines. Lets see if any of you competent enough to sort all this out.

Oh Yes and apparently there are two of the exact same orders on my account now.....

Useless is an understatement.