Over deducting accounts

<p>Bad couple of days,</p> <p>I took up a mobile phone contract with Telkom in December 2016 and am now regreting it. Firstly there was no deductions end of December and was not told the reason why. Now end of January 2017 my account was deducted double of which I understand, but the issue now it was not the agreed amount according to the contract. My contract states that I will never in any month more than R199 no matter the circumstances. Telkom deducted more than R800 whereas it was supposed to be R398. When I went to the branch to ask and I was told about "smart spend" that's apparently in fine print, and according to the consult all Telkom contracts have this. I explained that I was never told about that and on inception of the contract I stressed to the consultant not to include anything that might make the bill go beyond R199. Yet I was still told it's in the fine print. Nevertheless I went back to my contract to read this fine print and found that you actually need to tick one of the options of this so called "smart spend" and how much it needs to allocate per month. Fortunately nothing has been selected on my contract for this "smart spend" and yet they still refuse to credit me.</p> <p> </p> <p>I'm disgusted with with how this case is being handled, my case ( ********** 3) has been closed after 7 days (Sunday 5th, Feb) and I've not been contact in regards to the resolution or why it was closed. I keep talking to a different persons daily when I call and promising to get the so called "back office agent" assigned to the case to call me back but have received not a single call from Telkom ever since I took out this contract. Their service is appalling and if this is not resolved soon I'm cancelling this contract even if it means going to the Ombudsman.</p> <p> </p>