over charging while upgrading
<p>i have just upgraded with Telkom (even though i knew i would have an issue with this company) and i was told by Brian at the eastgate branch, that i would not get charged anything aditional and i would be pro rated my data. firstly the 91 megs i recieve "prorated" was incorrect. i was *****ed over buy that. then i check my balances and now i owe data and sms's while i should still be on my smart plan that is free. so now i decided that this company are ********s and i will pay the data fee as it was 100 buck, now i see its over 200 which is strange seeming i had been using my work wifi and home wifi. now i get a bill of 1400 rand and i have been charged 530 for JUNE and JULY!! i only got the phone on the 24th of june, so that should of been prorated (actually should not had been charged seeming i was on smart plan till the end of june. i want this fixed or i will drive to telkm in eastgate, give the phone back and cancel everything. If i get any hassles i will see you in court.</p>
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Replies (3)
Telkom's replyOfficial
05 Jul 2017, 09:02Hi David ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***4
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply05 Jul 2017, 09:02
Official
Hi David ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***4
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
05 Jul 2017, 09:02Hi David ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***4
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply05 Jul 2017, 09:02
Official
Hi David ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***4
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
's updateReviewer Update
19 Jul 2017, 13:42still no reply on my case. i want to know how you are going to fix this, as well as my data not working for social media as promised. i was told i can browse FB, which i cant. only thing that works is whatsapp which i dont need 1 gig for, obviously i have made a mistake upgrding with telkom even though i was warned.
's update19 Jul 2017, 13:42
Reviewer Update
still no reply on my case. i want to know how you are going to fix this, as well as my data not working for social media as promised. i was told i can browse FB, which i cant. only thing that works is whatsapp which i dont need 1 gig for, obviously i have made a mistake upgrding with telkom even though i was warned.