EW
Erich W

1 reviews | Active since Jun 2013

02 Jan 2016, 13:42

Over charging and not being able to assist

I have a contract that is supposed to be billed at 499 and you now charge me 848 and that is un exceptional. First i signed a 24 month contract and you now made me a month to month. You also made my data 5gig instead of the 1gig i signed for. I have upgraded and i am also bei g charged for my previous contract even though the 24months have passed. I have been to a store more than 5 times called you more than 5 times. Please fix your problems and stop waisting my time and money you are giving the worst service i have ever received and if you dont fix you problem and credit me i will stop my contract and move to a provider that wont take my money and not give a service.

0
Replies (1)
Telkom
Telkom's reply02 Jan 2016, 14:17
Official
Hello EH0603,

Please note that the previous post linked to Social Media *** is still currently being attended to.
One of our consultants will be in contact with you.

We sincerely apologise for the inconvenience.

Kind regards
Igsaan
Telkom Social Media Team