Over charging

<p>after i recieved my statetement I called TElkom on the 15 Dec 2016 as they over charged my account with R229. Londiwe logged a case : ********** 3 that they will credit back the amount in my account. on 29 Dec I called again and Tsepo Mo***eng idvised that it will apprear on the next invoice. the invoice arrived with no credit and i had to call again on the 10th January 2017 and Eusebia promised to send the email to the person who was dealing with my account. days passed with no response from Telkom and i had to call again on the 23rd January 2017 and Floance promised that i will show on the next statement that will be sent in Febuary. February statement was sent and the credit was not done, I called again and today (6Feb 17) and Jeffrey said the credit will appear on the next invoice. that means every month will be a next invoice. i requested a manager and he hanged the phone after waiting for more than 40 minutes. i want my money that you deducted from my bank account back today, the credit failed so please pay back my money.</p>