Over charging
<p>Good day,</p> <p><br />This is a new account as from Sept. So on the 24 Sept my account gets debited with R150. Which is the registration fee. Then today on the 26 Oct my account gets debited with R564???? Where does this amount come from? What was due, was my normal monthly fee of R329! Please can you attend to this problem asap! Because this is not what I signed up for</p> <p> </p> <p>Contact details:<br /><br />Number: ********** 565<br />email: **********
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Telkom's replyOfficial
01 Nov 2016, 07:39HI rene-van-der-merwe
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply01 Nov 2016, 07:39
Official
HI rene-van-der-merwe
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
02 Nov 2016, 10:27Hi rene-van-der-merwe
Thank you for your post.
Please be advised that we have sent you an email.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
Best regards,
Telkom's reply02 Nov 2016, 10:27
Official
Hi rene-van-der-merwe
Thank you for your post.
Please be advised that we have sent you an email.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
Best regards,