AZ
Anna Z
1 reviews | Active since Oct 2017
28 Oct 2017, 13:04
over charging
i toook a contract phone from them last year in September for R299 per month but i have been paying more than we agreed on up to R485 of which they say i subscribed to something and i have asked them to help me disable it but not one up to this far is helping me i have even gone to the shop to speak to the manager she also could not help me. As i felt i was being over charged last month i made a reversal on 2 mothhs which was R970 to my surprise on the 25th of October they debited R1449 and on the same day disconnected my phone service
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Telkom's replyOfficial
01 Nov 2017, 10:37Hi Anna Zulu,
Thank for taking our call.
Please be advised that a payment of R1449 need to made to cover August, September and October at the payments were reserved.
Note that Telkom has the right to charge an extra debit rejection fee on every returned debit order. The event Billing was removed.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply01 Nov 2017, 10:37
Official
Hi Anna Zulu,
Thank for taking our call.
Please be advised that a payment of R1449 need to made to cover August, September and October at the payments were reserved.
Note that Telkom has the right to charge an extra debit rejection fee on every returned debit order. The event Billing was removed.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,