Over charges and terrible resolution services! Failure to refund!

Absolutely *********** service provider! Billings in excess of the contractually signed agreements. Months on months of internal investigations with still no outcome, no refunds issued. And still trying to debit me more than the contracted amount. What kind of idiotic system is run inside this company and MTN now want to take them over?

Every single consultant agrees the system says the amount is per the contract, the debit mandate is per the contract yet the invoice and don’t order going off is always a higher amount. For a locked contract with no excess usage once the data and minutes are used, this is shocking service. 5 months to still not have this resolved within a stipulated 72 hour turn around time. Dealing with the such incompetence is disgusting