Over Charged with a Bad attitude

Telkom mobile tells me I stay on my original plan smart plan 100 with 5 gigs data as before, everything stays the same until I upgrade but I will be pay less for it and will be paying only R99p/m.<br> <br> End of the month comes they charge me R460 for my Smart plan 100 and they have add a data bundle for the amount of R345 odd rands. When we queried it they told us we can no longer be on the plan I was originally on and that they adjusted the plan accordingly to what the original plan was worth. No one agreed to this or authorized this so they said they would investigate and get back to us.<br> <br> A week later they still do not get back to us. I phone them, they say they can't help me cause the account is in hubby's name. I tell them my husband is in meetings and on site and he is to busy to phone and sort this stuff out. They tell me they can't phone him and get permission to speak to me and sort it out. I ask to speak to a manger, 10 minutes later a manager with a attitude and a half tells me the same thing. <br> It's amazing how they can only phone out when it suits them.